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Live chat for higher education- sounds familiar? Letís see what itís all about.

The admission process in higher education is more of a chaos than an element of excitement. This is due to the complexity of admissions, rising costs and information overload that often drive the prospective students away. Most of the students abandon the website before completing the admission process.

Today, websites are undoubtedly the very first point of contact between the students and educational institutes. So, itís through the website that the institutes can brand themselves and connect with the prospective students. A live chat service on an educational website does exactly thatís needed.

Wondering how? Have a look.

Eliminates the chances of site abandonment:
Whenever a student visits a college website to find the best opportunity for higher education, he/ she experiences a sudden blow of excessive information and misguiding factors that are often confusing and downright overwhelming. The muddled student, in such cases, prefers abandoning the site rather than filling out the admission forms. However, if the site offers a live chat service, all the confusions can be eradicated right away. This can further eliminate the chances of site abandonment to a large extent.

Helps smooth out the peaks of busiest periods:
Live chat for higher education a blessing that benefits the institutes and students alike. It enables the institutional staff to take multiple chats. It also allows the creation of FAQs so that the commonly asked queries can be answered with pre-set responses so as to save visitorsí time and serve more people at the same time.

Helps clear all the confusions that students may have:
Students applying for admissions would obviously want to be sure about everything. This means, theyíll have hundreds of different types of queries. Whatever the query be, a rich knowledge base set up with the help of a live chat service can provide answers to each and every question of theirs. Thus, no student returns dissatisfied.

Clears the frazzle regarding financial aids:
Just like the e-commerce websites, live chat for higher education is meant to provide instant query resolution. Apart from students, parents may also have questions about financial aid or campus security. In such cases, they can simply initiate a chat with the institutional staff and get all their confusions cleared.

Aids in branding:
A customized live chat window on an educational website helps showcase its unique brand. It further helps articulate core values and grab missed outreach attempts through live chat conversations between staff and curious students.

Thatís how a live chat service benefits higher education institutes. Isnít it a boon for the educational services?

Source :

by: Surabhi Joshi

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